FAQs

1. Who makes Elixar Labs Beauty products?
All Elixar Labs Beauty products are made to order and fulfilled by our trusted partner, Supliful. This ensures each item is freshly produced, high-quality, and made specifically for your order.

2. Do all products come from the same location?
No. While Elixar Labs Beauty products are fulfilled by Supliful, some of our other items may be shipped from different partners depending on the product type and location. As a result, your order may arrive in separate packages.

3. How long will it take to receive my order?
Production usually takes 2–5 business days. Shipping times vary by region:

• UK/Europe: 5–10 business days after fulfilment

• US/Canada: 4–7 business days after fulfilment

• Rest of World: Delivery times may vary depending on local services

A tracking link will be provided once your order is shipped.

4. Can I return or exchange an item?
We do not accept returns or exchanges unless the item is faulty or incorrect. As most items are made to order, we recommend checking all product details carefully before purchasing. Please see our Returns Policy for more information.

5. What if my order arrives damaged or incorrect?
If your item is damaged or the wrong product arrives, contact us within 30 days of delivery. Be sure to include your order number, a description of the issue, and clear photos. We will arrange a replacement or a full refund once the issue is verified.

6. Can I cancel or change my order?
Once your order is confirmed, it goes straight into processing and cannot be changed or cancelled. Please review your order details carefully before finalizing your purchase.

7. What name appears on the packaging?
Elixar Labs products will show our brand name on the label. For compliance, you may also see our company name, Cyberportal Limited, listed on shipping documentation.

8. Where are returns sent?
For Elixar Labs Beauty items, returns must be sent to the following fulfilment address if authorized:

Supliful Returns
18615 Detroit Ave, Suite 103A
Lakewood, OH 44107
United States

Do not return items to our company office. Only authorized returns will be accepted.

9. How can I contact you?
You can reach us via email at support@elixarlabs.com. We’re happy to help with any order questions or product concerns.